Contact Us

For more information or have questions and  special quote? Please leave as much info as possible in the contact form.

Phone

+1 (253) 310-8651

Address

7819 71st Ave. NW, Gig Harbor, WA 98335

Support

Contact Our World Class Support Team

Support hours:
Monday – Friday, 7 am – 7 pm
Holiday Closures
Memorial Day (Monday)
Independence Day (July 4th)
Labor Day (Monday)
Thanksgiving (Thursday & Friday)
Christmas (December 24th-26th)
New Year’s Day (Jan. 1st)

Call: (253) 310-8651

F.A.Q.

Frequently Asked Questions

What is Litespeed Web Server?

LiteSpeed web server is a high-performance Apache drop-in replacement. LSWS is the 4th most popular web server on the internet and the #1 commercial web server. Performance up to 9x faster than Apache with a small memory footprint and increased scalability. Full benefits on the official LSWS website.

What is Maria DB?

MariaDB is a drop-in replacement for MySQL meaning it follows the same schemas and structure therefore is compatible with your current scripts/software that require mySQL. The difference is faster and safer data replication. A complete comparison can be viewed on the official MariaDB website.

What up time do you provide?

In the last year, we've had less than 2 hours of downtime across any server. We very rarely go down.

Where are your servers located?

Data Centers

US - Central Region
Location: Lansing, Michigan
Data Centers: 3
Established: 1997
Zones: 2
Providers: Level 3 Verizon, Cogent, Comcast
Capacity: 35,000 Servers

US - West Region
Location: Phoenix, Arizona
Data Centers: 1
Established: 2011
Zones: 1
Providers: Level 3, Cogent
Capacity: 2,000 Servers

What are my limits per cPanel?
  • Disk Space: Allocate from master plan
  • Bandwidth: Allocate from master plan
  • Virtual Memory: Allocate from master plan
  • Physical Memory: Allocate from master plan
  • Concurrent Connections: 50
  • Number of Processes: 100
  • I/O Limit: 2048KB/s
  • I/O operations per second: 1024
  • Inodes: Allocate from master plan
What happens if I need more limits per cPanel?

We handle this on a case-by-case basis. Sometimes we can upgrade your current package and can always move to a Managed Server (we move all the data, you just have to pay the package difference).

Will you transfer my existing websites from my old web host?

Yes, we'll transfer cPanel to cPanel accounts for free within the first 30 days. If you require transfers outside of this window, we can do it for a fee, or provide you with resources on how to do this yourself.

Do you allow adult content?

No. We do not allow content that could be considered adult in nature on any package at NW Web Works.

Do you provide SSH access?

Yes you can obtain jailed SSH access on all web hosting packages. Simply log a new support ticket for setup instructions.

How to increase your page speed by over 200%

Ever been to a slow loading website?

If so, I bet you didn’t stick around long.

Slow loading websites not only convert worse, they also rank lower in search engines, and lose many potential clients.

NW Web Works was built to help webmasters solve this problem without spending hundreds of dollars a month!

For starters, all of our hosting packages include LiteSpeed web server (free of charge) that has been shown to increase website speeds up to 9 times faster than traditional Apache.

Combine this with our high speed cloud that is built using Solid State Raid 10 drives, large amounts of core processors, and RAM, along with MariaDB, you have yourself a very fast infrastructure!

To take things to the “next level” we’ve partnered with Cloudflare to offer their Railgun technology with every hosting account.

Railgun compresses previously uncacheable web objects up to 99.6% by leveraging techniques similar to those used in the compression of high-quality video. This results in an average 200% additional performance increase:

Basically, this takes an already “fast” infrastructure and injects some steroids into it.

Alone, this service would cost at least $200/month through the Cloudflare website.  At NW Web Works, it’s free with all accounts except for the Starter Cloud Web Hosting Plan.

Does my WordPress hosting account come with malware scanning?

Yes. We understand malicious code on your WordPress installation can cause some really nasty things, so we scan each server nightly for the latest threats and code injections. Malware is automatically sent to quarantine, which is deleted every 30 days.

Does my WordPress hosting account include DDOS protection?

Yes. We're intergraded directly with Cloudflare, allowing our customers to instantly activate inside of cPanel and also take advantage of their Railgun technology that speeds individual web pages up to 200%. Cloudflare also helps protect against DDOS attacks all while speeding up your images and other static assets.

Satisfaction Guaranteed

Award Winning Support

Monday – Friday, 7 am – 7pm

30 Day Money Back Guarantee

The promotional price is for the first term only and plans renew at the regular rate. Your satisfaction is our top priority and we’re confident you’ll be pleased with our services. Still, if you try us and decide your account does not sufficiently meet your needs, you can cancel at any time for a refund as follows.

  • If you cancel within 30 days you receive a refund on your hosting service minus a $8.95 setup fee.
  • Refund requests must be provided in writing within the 30-day period. No exceptions.
  • This only goes back 30 days. We do not offer refunds for prior month’s services.
  • If you register a domain with NW Web Works when signing up, there is a domain fee that is non-refundable. This not only covers our costs, but ensures that you won’t lose your domain name. You’ll be free to transfer it (after required lock periods) or simply point it elsewhere at your convenience. You retain ownership of your domain until the end of its registration period unless you elect to extend it.
  • Our money-back guarantee applies to hosting plans, but does not apply to most add-on products, such as domains, given the unique nature of their costs.
  • There are no term commitments associated with your NW Web Works account. There are no hidden fees or penalties for ending your term early should you elect to do so

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Payments & Policies

7819 71st Ave. NW, Gig Harbor, WA 98335 | P. (253) 310-8651 | Hours of Operation: Mon-Fri 7:00am-7:00pm PST
Copyright © 2019 Northwest Web Works. All rights reserved.